Privacy Policy

At Bespoke Aura, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and what rights you have.
 
1. Who We Are
Bespoke Aura provides hair replacement and mesh integration services for clients experiencing hair loss. Our registered contact details are:

Email: [email protected]
Phone: +44 7955 172882
Address: Willcox House, Dunleavy Drive, Cardiff, UK
 
2. Information We Collect
We may collect the following types of personal information when you interact with us:

Contact Information: name, phone number, email address, postal address.
Booking Information: appointment details, service history, payment information.
Health-Related Information: only where relevant to providing services (e.g., hair loss causes, scalp condition).
Website Information: when you visit our website, we may collect usage data such as IP address, browser type, and cookies.
 
3. How We Use Your Information
We use your personal data to:

Provide and manage our hair replacement services.
Contact you regarding appointments, consultations, or aftercare.
Process payments and maintain financial records.
Send you updates, offers, or promotions (only if you’ve opted in).
Improve our website and services.
Comply with legal obligations.
 
4. Sharing Your Information
We do not sell your personal data. We may share information only with:

Service providers (e.g., payment processors, website hosting).
Legal authorities if required by law or to protect our rights.
Medical or professional partners only with your consent (e.g., if referred to another specialist).
 
5. Data Storage & Security
We store your information securely and take appropriate measures to prevent unauthorized access, disclosure, alteration, or destruction.

Your data will only be kept as long as necessary for the purposes described in this policy, unless a longer retention is required by law.

 6. Your Rights
Under UK GDPR and Data Protection laws, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data, where legally possible.
Object to or restrict certain processing activities.
Withdraw consent to marketing communications at any time.
To exercise your rights, contact us at [email protected].

 7. Cookies & Tracking
Our website may use cookies to improve user experience, analyze site traffic, and for advertising purposes. You can control cookie settings through your browser.

 8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

 9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

 10. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at:

Bespoke Aura
📍 Willcox House, Dunleavy Drive, Cardiff, UK
📧 [email protected]
📞 +44 7955 172882